Nephelebags

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Nephelebags

Signed in as:

filler@godaddy.com

  • Home
  • About Us
  • Contact Us
  • Shop
  • FAQ's
  • Wholesale
  • Gift Guide

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  • Orders
  • My Account
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  • Orders
  • My Account

Nephele FAQs

Delivery

More about the bags

Buying for a gift

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What are the delivery options?


Standard Delivery 3-5 working days £3.95

Express Delivery (when ordered before 1pm) £5.50

Local Collection Free (email for more details)

International Delivery from £9.00


All orders are shipped with Royal Mail or Hermes. 


Tracking is available upon request.


Buying for a gift

More about the bags

Buying for a gift

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Are you able to gift wrap my order?


Yes, we will happily gift wrap your order and send a personalised message to the recipient. Please email us with your request.



More about the bags

More about the bags

More about the bags

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What is the printed part of the bags made from?


The Nephele bags are made from leather, the printed sections of the bags are hair on leather, it is painted to resemble animal prints. 




How is leather sustainable and eco-friendly?


We use leather that is left over from the large manufacturers that would usually go to landfill, we aim to use every little scrap to create beautiful and unique accessories and reduce waste in the process. The leather used is a by-product of the food industry. 



My Account

My Account

More about the bags

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Do I have to register for an account to place an order?


No, you can choose to order via Paypal as a guest if you wish, however to access your order details you will need to register for an account.



Returns

My Account

Returns

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Can I return my order?


Yes of course! If you are not 100% happy with your order or have changed your mind you are welcome to return it to us within 30 days of your purchase. You are expected to cover the cost of returning the item unless there is a fault with your purchase. Refunds will be processed once the item is back in our possession. Please email  info@nephelebags.com for more details. 

 


Invoice

My Account

Returns

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Where is my invoice?


We don't print your receipt as standard, this is part of our aim to reduce waste. We will always send you a receipt after you have placed your order via email, this way you can print it at home if you wish to.



Wholesale

Wholesale

Wholesale

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If you are interested in becoming a stockist please head over to the Nephele wholesale website.

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