FAQs
Delivery
What are the delivery options?
Standard Delivery 3-5 working days £3.50
Local Collection Free (Bicester)
All orders are shipped with Royal Mail.
About the bags
What is the printed part of the bags made from?
The Nephele bags are made from leather, the printed sections of the bags are hair on leather, it is painted to resemble animal prints.
How is leather sustainable and eco-friendly?
We use leather that is left over from the large manufacturers that would usually go to landfill, we aim to use every little scrap to create beautiful and unique accessories and reduce waste in the process. The leather used is a by-product of the food industry.
Returns
Can I return my order?
Yes of course! If you are not 100% happy with your order or have changed your mind you are welcome to return it to us within 14 days of your purchase. The item/s have to be completely unused and in their original packaging. Any damage or faults must be reported within 48 hours of receiving the order.
You are expected to cover the cost of returning the item unless there is a fault with your purchase. Refunds will be processed once the item is back in our possession. Please WhatsApp 07921368751 for more details.
Exceptions / non-returnable items
Certain types of items cannot be returned, these include:
Sale items
Outlet items
Gift Cards
Invoices
Where is my invoice?
We don't print your receipt as standard, this is part of our aim to reduce waste. We will always send you a receipt after you have placed your order via email, this way you can print it at home if you wish to.
Contact Us
Email: pym_sarah1@hotmail.co.uk